Delete your farm records and eligible app statistics
You can delete farm records on your phone anytime, even offline. Technical data already sent to our servers or third-party providers follows the retention rules and provider processes below.
Delete farm records on your phone
Use the delete or reset option inside the app. It clears the applicable records in the app and any unsent usage statistics waiting on your phone, even without an internet connection.
Request deletion of usage statistics sent to HerdMobile
When you are online and your phone still has the information that lets us identify the usage records it sent, the app tries to send a separate request to delete those records. A successful request gives you a confirmation message, archives the matching usage history, and removes it from combined usage counts within 24 hours.
Understand the offline limit
If the information that lets us identify your sent usage records is erased from your phone while offline, the applicable records in the app are still cleared, but we can no longer match and delete earlier usage stats on our server—instead, those server records age out automatically on our standard 90+14 day and 400+30 day retention schedules. Ad and crash-reporting data held by Unity, ironSource, Yandex Ads, Crashlytics, or AppMetrica is handled under each provider’s own policies.
Deletion help
For questions about a deletion confirmation, email privacy@herdmobile.app. For help using the in-app delete tools, email support@herdmobile.app. A short description of your question is enough; there is no need to attach files.