HerdMobile troubleshooting centre

69 results

• Something went wrong. Please try again.

  First check whether your last action was saved, then follow the steps for what you were doing.

• The backup file does not contain data.json.

  Choose a complete HerdMobile backup to bring your herd records onto this phone.

• HerdMobile preserved your records but cannot safely finish an interrupted media operation because its journal is missing. Do not uninstall the app. Free storage if needed, then retry.

  Keep your herd records and photos together while you get help with an interrupted photo operation.

• HerdMobile preserved your records but cannot access local media storage. Check available storage and app access, then retry.

  Check your phone’s free space and app access so HerdMobile can finish checking your photo files.

• Local media recovery is required

  Keep your records and photos in place while HerdMobile checks an interrupted photo-file operation before opening the app.

• Milk quantity must be positive.

  A milk production entry needs the measured litres to be greater than zero.

• Milk sale quantity and price must be positive.

  A milk sale needs both the litres sold and the price per litre to be greater than zero.

• Feed consumption must be positive.

  A feed withdrawal needs the amount taken from the store to be greater than zero.

• Amount must be positive.

  An income or expense entry needs an amount greater than zero.

• Biometric authentication failed.

  Your phone did not complete the identity check on the App Lock screen.

• No backup file selected.

  Select your backup ZIP to open Backup Preview and check your farm records before restoring.

• Sharing is not available on this device.

  Open your phone’s sharing options to save or send a CSV report or an animal-history PDF from HerdMobile.

• ! Copper mineral risk exists for sheep rations.

  Check the mineral products in your sheep ration before daily feeding. HerdMobile flags copper risks so you can review the ingredients and the complete plan.

• Feed analysis is stale.

  A feed in your saved ration has an older analysis. Match it to the latest report for the feed you are using.

• Feed species suitability does not match the ration species.

  Choose feeds suited to the animals receiving this ration. HerdMobile flags a mismatch so you can correct the feeding plan.

• ! Feed species suitability does not match the ration species.

  Choose feeds suited to the animals receiving this ration. HerdMobile flags a mismatch so you can correct the feeding plan.

• Feed cost is missing.

  Add your feed prices and save the ration again to see its updated cost.

• Feed stock is near critical level.

  Feed is running low. Check what is left in the store and plan the next delivery before it runs out.

• No stock record exists for this feed.

  Check the feed on hand and enter any missing delivery to bring your stock record up to date.

• A ration application already exists for this day.

  Today’s feeding is already recorded for these animals. Check the saved entry first to keep your feed usage and stock totals accurate.

• Ration and feed names are required.

  Add a ration name and at least one feed to save your feeding plan.

• Feed name is required.

  Enter the feed name to add it to your ration or feed list.

• Feed was not found in the catalog or farm feed records.

  Match the ration ingredient to its feed record so HerdMobile can use its dry-matter percentage.

• Enter a positive numeric value.

  A required feed quantity is empty, zero or unreadable.

• Enter a valid numeric value.

  A number field contains an unreadable or negative value.

• Stock quantity must be positive.

  Enter the weight of the feed delivery to add it to your farm’s stock.

• Ear tag must be unique within the business.

  Another animal in the same farm already has this ear tag number. Find its existing record to keep the animal’s history together.

• Sale date cannot be in the future.

  Record the sale on the day it happened to keep the animal’s history and your farm accounts aligned.

• Sale date cannot be before the birth or purchase date.

  Put the sale in the right place in the animal’s history by checking its sale, birth and purchase dates together.

• Payment due date cannot be before the sale date.

  Match the payment follow-up to the sale agreement so you can keep track of the remaining payment.

• Birth date cannot be in the future.

  Check the animal’s birth date against your calving notes to keep its age correct.

• Purchase date cannot be before the birth date.

  Check the birth and purchase dates together to put the animal’s history in the right order.

• Mother or father ear tag cannot be the animal's own tag.

  Correct the repeated ear tag so the animal and its parents each have their own identity.

• With the lock off, new backups are not password-protected.

  Turning off the app lock makes new backup ZIPs unencrypted, so anyone who has a copy can read them.

• Resetting the PIN does not delete device data. Older encrypted ZIP backups may still need the previous PIN.

  Recover your app PIN while keeping the farm records already on your phone.

• Business, herd and ear tag are required.

  Fill in the business, herd and ear tag to save the animal.

• Enter the weight of 1 sack, bale or piece (up to 2000 kg).

  Enter the weight of one sack, bale or piece so HerdMobile can add the purchase to your feed stock in kilograms.

• Enter the payment due date as YYYY-MM-DD.

  Correct Payment due date in your milk or animal sale to keep track of when to collect payment.

• Enter a valid sale amount.

  Check the figures and date in your animal sale, then save it against the correct ear tag.

• Enter valid numeric values.

  Correct the entry in your Finance form so your milk, feed, income or expense record shows the right figures.

• Full name is required.

  Add your name to finish setting up your owner profile and start keeping herd records.

• Terms and privacy consent are required.

  Complete the two acknowledgements on the setup screen to create your owner profile.

• Choose your ad personalization preference.

  Choose how ads are shown, then finish setup and start recording your herd.

• Enter birth date as YYYY-MM-DD.

  Enter the birth date in the format shown to keep the animal’s age correct.

• Enter purchase date as YYYY-MM-DD.

  Enter the purchase date to keep the animal’s arrival history together.

• Enter a valid purchase price.

  Enter this animal’s purchase price to keep its record and purchase expense together.

• Reminder title is required.

  Give the farm job a title so you can find it in the calendar.

• Enter postpone date as YYYY-MM-DD.

  Choose a new day for the same reminder and keep its animal or sale links together.

• Enter different hours between 0 and 23.

  Set a quiet period that fits your day on the farm.

• Veterinarian name is required.

  Add the name so your veterinarian’s phone number is easy to find.

• Title is required.

  Give this event a short title so you can find it in the animal’s history.

• Enter event date as YYYY-MM-DD.

  Enter a complete calendar date for the event.

• Event date cannot be in the future.

  Use the day the event happened; keep upcoming work in a reminder.

• Enter follow-up date as YYYY-MM-DD.

  Enter a complete follow-up date to add a reminder, or leave the field empty.

• Could not save on this device

  Keep the app open and note your latest changes separately while you resolve the save problem.

• Wrong PIN.

  Check whether you are unlocking the app or opening a backup: use the PIN belonging to that operation.

• Some purchases have no recorded weight per unit, so they are not included in stock totals. Enter the weight per unit in kg.

  Add the weight of one package to include this purchase in your feed stock.

• Feed stock is insufficient.

  Match your feeding entry to the feed on hand and complete any missing delivery or package weight.

• Notifications are off

  Open Notification Settings to allow phone alerts; your reminders remain visible in Calendar.

• The backup file could not be read

  Choose a completed HerdMobile backup and check its preview while keeping your original file and current records.

• The PINs do not match.

  Enter the same new PIN in both boxes to finish resetting your app lock.

• Authentication failed. Check device lock and biometric settings.

  Complete your phone’s lock or biometric check to set a new app PIN.

• Rewarded ad is not available right now.

  The app could not show a rewarded ad this time. Check your connection and try again later if you want a 30-minute break from other ads.

• I forgot my app PIN

  Set a new app PIN using your phone’s screen lock or biometrics, while keeping your herd records.

• Move my records to a new phone

  Take your herd records to your new phone with a backup ZIP. Keep the old phone until you have checked the move.

• My reminders are not arriving

  Check the reminder time, Quiet hours and your phone’s notification settings to get farm alerts back on track.

• My phone is running out of storage

  Make room on your phone while keeping your herd records, photos and backups safe.

• I cannot add a camera or gallery photo

  Check photo access, choose your image and save it with the right animal or event.

• The app is not updating from Google Play

  Open HerdMobile’s official Google Play listing on your phone to check and install the available update.