The backup file does not contain data.json.
Choose a complete HerdMobile backup to bring your herd records onto this phone.
Why does this happen?
The selected file is missing the records needed to restore your herd. This can happen when you choose another ZIP or an incomplete or changed backup.
How do I check it?
Keep the original ZIP and source phone. Choose another unchanged copy of your HerdMobile backup. If your records are still on the old phone, create a fresh backup there and copy it across.
Open Backup Preview for that file. If asked, enter the PIN used when the backup was made. Compare the businesses, herds and animal counts with the records you expect.
Before tapping Restore, save this phone’s current records in a separate backup: restoring replaces them. Choose Restore for the intended file, or Cancel to keep checking. If the message returns, contact Product support with the message and how you transferred the file.
How do I verify the result?
After restoring, check your animals and recent records. Keep your earlier backups until you have checked the result.
How do I keep my records safe?
Keep the app installed and the original ZIP intact. Share the error message with support while keeping backup contents and PINs private.