HerdMobile preserved your records but cannot access local media storage. Check available storage and app access, then retry.
Check your phone’s free space and app access so HerdMobile can finish checking your photo files.
Why does this happen?
A file access or saving issue interrupted photo recovery. Check free storage space first; this message can also appear when another step of recovery needs attention.
How do I check it?
Keep HerdMobile installed, with its app data, original photos and earlier backups intact. Check your phone’s available storage and the app access mentioned in the message.
To make space, move only unrelated files you have already backed up. Then tap Retry recovery and wait while Retrying... appears. The app opens after recovery succeeds.
If the message stays or the retry button is unavailable, contact Product support with the full message, app version, phone model and checks already tried. Keep your current app files in place while support helps you.
How do I verify the result?
After the app opens, check recent herd records and photos. Once normal saving is confirmed, create a fresh backup and keep earlier copies.
How do I keep my records safe?
Keep your PIN, backup ZIPs and herd records private. Send support the message and phone details first.