Something went wrong. Please try again.
First check whether your last action was saved, then follow the steps for what you were doing.
Why does this happen?
The app uses this message for several errors. If you saw it while restoring a backup, one possible cause is that the selected file is no longer ready to restore.
How do I check it?
For other actions, reopen the affected animal, record or list before trying again to avoid duplicate entries. Keep the app installed with its current records on both phones. Before restoring a backup, save this phone’s current records in a separate backup.
If you were restoring, open Profile → Backup → Pick from Google Drive. In the phone’s file chooser, select the unchanged original ZIP. If asked, enter the PIN used when it was made. In Backup Preview, check business, herd and animal counts. Tap Cancel to choose another file.
Backup Preview lets you check the file first. Confirming Restore replaces this phone’s current records with the backup. When ready, tap Restore once and wait for it to finish. If the message repeats, or appeared during another action, contact Product support with the message and your steps.
How do I verify the result?
After a successful restore, check animals and recent records before adding entries. For another action, reopen the affected record and check its details before trying again.
How do I keep my records safe?
Keep the unchanged original ZIP, its PIN, both phones with the app installed, and earlier backups until you have checked the result. Share only the message and steps with support; keep backup files, contents and PINs private.