HerdMobile preserved your records but cannot safely finish an interrupted media operation because its journal is missing. Do not uninstall the app. Free storage if needed, then retry.
Keep your herd records and photos together while you get help with an interrupted photo operation.
Why does this happen?
The app found an unfinished photo operation, but the recovery information needed to complete it is missing.
How do I check it?
Keep HerdMobile installed and preserve its app data, original photos and earlier backups. Note the full message before doing anything else.
Contact Product support with the message, app version, phone model and what happened before it appeared. Keep the app’s files and photos in place, and let support guide the next step.
If the phone is full, move only unrelated files you have already backed up. Keep HerdMobile’s files in place. Follow the support instructions while preserving the current installation.
How do I verify the result?
Once the app opens again, check your recent herd records and photos. After you confirm that new changes save normally, create a fresh backup and keep your earlier backup copies as well.
How do I keep my records safe?
Keep PINs, backup ZIPs and farm records private. Start with the message and phone details when contacting support.