The app is not updating from Google Play
Open HerdMobile’s official Google Play listing on your phone to check and install the available update.
Why does this happen?
In-app update prompts are offered after setup and the privacy notice, while the app is open and unlocked. Google Play shows the update available for this phone.
How do I check it?
Keep the current installation and take a recent backup using the backup guide. Note the installed version, then open the official listing for com.surucep.mobile in Google Play on the same phone.
Follow the update action offered by Play. For a stalled download, check connection and storage. To use an in-app prompt, complete setup and the privacy notice and keep the app open and unlocked. Keep your preferred app-lock and ad settings.
When Update ready appears, finish your record entry, then choose Restart to complete installation. If you dismissed the banner, check Google Play and the installed version. After reopening, inspect the version and recent records.
How do I verify the result?
Distinguish no update offered, a failed download and an update waiting for restart. If it still fails, share the exact Play error, app version, phone model and Android version with Product support.
How do I keep my records safe?
Use the official Google Play listing and keep earlier backups unchanged. Preserve app data and the installed app while troubleshooting; keep any PIN and farm records private.